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Delivery

Delivery

How do I check on the status of my order?
You will get notifications about the status of your order (unless you’ve turned the notifications off), but you can also check your order’s status on your own:

For a current order:
1).Log in at www.Pegasus Grocery Delivery.com
2).Click View status near the top of the page
3).You’ll see the status of your order along the top of the page

You can also view the status of any order in Order History:

1).Go to www.Pegasus Grocery Delivery.com and make sure you’re logged in
2).At the top right, click Account
3).Click Your Orders
4).Click on the order that you want to see the status of

You’ll see the status of your order along the top of the page In addition, you may always get in touch with your designated Pegasus Personal Care representative.

If you do not have a Pegasus Personal Care representative or you want to speak with someone directly with the company, you may contact phone, text  (956) 625-4300 and/or email info@pegasusgd.com.

How do I add an item to an order I already placed?
If a Pegasus Personal Care representative is not working on your order follow the first set of steps below.

If a Pegasus Personal Care representative is already working on your order, you will need to chat with your representative (if you’re not sure if a Pegasus Personal Care representative is working on your order, you can find out by checking your order status here).

To add an item to your order:

If a Pegasus Personal Care representative is not designated to your order yet:

1). Add the item(s) to your shopping cart
2). Click Add to Order in Progress at the bottom of the cart
3). Follow prompts to finish adding item(s)

If a Pegasus Personal Care representative is assigned to your order, please chat with your representative:

1). Please text via your cell phone; or
2). Go to www.Pegasus Grocery Delivery.com on a computer
3). Click View status near the top of the page
4). You’ll see a section in the upper right about your shopper
5). Enter a message to your shopper in the box that says “Leave a message for your shopper here!” 

How do I report a problem with my order?
Please text with your designated Pegasus Grocery Personal Care representative.

If you do not have a designated Pegasus Grocery Personal Care representative:

Please let us know by following these steps (must be on a computer):

Note: If you've already rated your order, you won't be able to follow these steps, so please feel free to contact us at 956-625-4300 or help@Pegasus Grocery Delivery.com.

1). Go to www.Pegasus Grocery Delivery.com and make sure you’re logged in
2). At the top right, click Account
3). Click Order History
4). Find the order you had a problem with and click Your Orders
5). Rate the order experience
6). Indicate the problem and click Submit

If you can’t access the website to follow the steps above or need any further assistance, please feel free to contact us at 956-625-4300 or help@Pegasus Grocery Delivery.com.

How can I edit replacements in an order I already placed?

Please contact your Pegasus Personal Care representative.

In the alternative, Go to www.Pegasus Grocery Delivery.com and make sure you’re logged in

-At the top right, click Account
-Click Your Orders
-Click on the order that you want to edit
-Under any item you’d like to edit replacements for, click Replacement Options
-Choose the best replacement option for you

Note: If any of your items are out of stock, your shopper will confirm them with you to make sure you’re okay with the replacements. Your shopper will contact you based on the preference (text, call or not at all) you selected when you placed the order. You will also get a text message which allows you to approve replacements online without a
call from your shopper.

If you need any further assistance, please feel free to contact us at 956-625-4300 or help@Pegasus Grocery Delivery.com.

What if I'm not home to receive my order?

We can help!

Please contact your designated Pegasus Personal Care representative, call, text or email the main office at_____________ or you can visit our web site at:

 Go to www.Pegasus Grocery Delivery.com and make sure you’re logged in:

-At the top right, click Account
-Click Your Orders
-Click on the order that you want to add a note to
-Click Edit in the Order Info box at the top right
-Enter your note in the Order Instructions box and click Save
-How do I reschedule my order?

Please contact your Pegasus Personal Care representative immediately to reschedule.

If you do not have a Pegasus Personal Care representative designated:

1. Log in at www.Pegasus Grocery Delivery.com
2. Click View status near the top of the page
3. In the Order Info section at the upper right, click Edit
4. Select the delivery time and date you want and click Save 

Note: We know last minute things happen, so if you need to reschedule your order last minute or need any further assistance, please feel free to contact us at 956-625-4300 or help@Pegasus Grocery Delivery.com.

What do I do if my delivery is running early and I am not available to receive it?

We do our best to avoid your delivery arriving early because we know that you usually want your order to arrive in the time frame you selected. If your delivery arrives early for some reason your delivery driver will call and/or text you to let you know. You can ask your Pegasus Personal Care representative to deliver at a better time if you don’t want the order early.

Also, you can leave a note on your order if it’s okay for us to leave the groceries with a doorman or front desk (registered work office delivery). Here’s how to put a note on your order: Go to www.Pegasus Grocery Delivery.com and make sure you’re logged in:

-At the top right, click Account
-Click Your Orders
-Click on the order that you want to add a note to
-Click Edit in the Order Info box at the top right
-Enter your note in the Order Instructions box and click Save


What is your cancellation policy?

You can cancel your delivery at any time. Pegasus asks its clients to immediately contact your Pegasus Personal Care representative or __________ to cancel any outstanding order. If you must cancel your order during the shopping or delivery process, your order total will be refunded. If we can’t find or contact you when we are trying to deliver your order, we may cancel the order on your behalf. Having to do many cancellations in one month may subject client to cancellation of service by Pegasus Grocery Delivery Co. Such determination will be done a case by case basis and take into account client history and facts surrounding circumstances.

How do I return items?

Please contact your Pegasus Personal Care representative to make arrangement for return of items. If you do not have a designated Pegasus Care representative:

Go to www.Pegasus Grocery Delivery.com and make sure you’re logged in:

-At the top right, click Account
-Click Order History
-Find the order you had a problem with and click Report A Problem
-Under “What issue can we help you with?” click the problem you have
-Select and enter details about the issue as necessary and click Done with adding -issues when you’re finished adding the problems you had
-Under “How can we fix this for you”, select an option and click Submit

Also, you can leave a note on your order if it’s okay for us to leave the groceries with a doorman or front desk (registered work office delivery).

If you can’t access the website to follow the steps above or if you need any further assistance, please feel free to contact us at 956-625-4300 or help@Pegasus Grocery Delivery.com.