TEXT NOW TO ORDER: (956) 625-4300 we deliver EVERYDAY!

Ordering

Ordering

Most clients order by text. To get started,

1) Please send a text to _______________
2) You will receive a welcome message on your cell phone
3) You will be designated a Pegasus Personal Care representative;
4) You may send texts and/or photos of items that you want to your representative
5) Your representative will formalize your list and confirm the items ordered over email and text
6) A time and location of where the order will be delivered will be established by you and your Pegasus Personal Care representative
7) A Pegasus Driver will deliver your items at the designated place and time

 

Alternatively, Clients may order directly from our website. Please

1) Go to ___________________
2) Choose the items in the website
3) Choose a time and place for delivery
4) Review your order details
5) Place your order

What if an item I want is not available on your site?

If you're looking for an item that is not in our inventory, you can create a special request.

1. Go to Pegasus Grocery Delivery.comand make sure you are logged in
2. In the search bar at the top of the page, search for what you’re looking for
3. If you don’t see it in the results, try searching by only one keyword (for example, search for “watermelon” instead of “watermelon slices”)
4. If you still don’t see the item you want, scroll down to the bottom of the page
5. Click Add a special request
6. Enter the description of the item and select a quantity (and add a photo if you like)
7. Click Add to Cart

When your Pegasus Personal Care representative is at the store, they'll do their best to
pick this item up for you. Also, we keep track of special requests, so we can keep adding your favorite products to our inventory.

If you're ever uncertain, feel free to contact your Pegasus Personal Care representative
for more information or call our direct line to _________, text to ___________________
or email to ___________________.

How do I place an order if the time I want is not available?

If your area doesn’t have the delivery times available that you need, feel free to
schedule your orders ahead of time as we accept orders up to 6 days in advance. In the meantime, we are working hard to bring more Pegasus Personal Care representatives onto our team so that we can increase the capacity for orders. If you're continuously having problems seeing availability, please email us at help@Pegasus GroceryDelivery.com.

How can I change the items on my order?

If a Pegasus Personal Care representative is not working on your order follow the first
set of steps below. If a Pegasus Personal Care representative is already working on
your order, you will need to chat with your Pegasus Personal Care representative (if
you’re not sure if a Pegasus Personal Care representative is working on your order, you
can find out by checking your order status here):

 If a Pegasus Personal Care representative is not working on your order yet:

To add an item to your order, go here.

To change the quantity of an item:
1. Go to www.Pegasus Grocery Delivery.com and make sure you’re logged in
2. At the top right, click Account
3. Click Your Orders
4. Locate the item you want to adjust the quantity on
5. On this item, click the number and adjust as you like

To remove an item:
1. Go to www.Pegasus Grocery Delivery.com and make sure you’re logged in
2. At the top right, click Account
3. Click Your Orders
4. Locate the item you want to adjust the quantity on
5. On this item, click the number and adjust to zero

If a Pegasus Personal Care representative is already working on your order you
must chat with your Pegasus Personal Care representative:

1. Go to www.Pegasus Grocery Delivery.com on a computer 
2. Click View status near the top of the page
3. You’ll see a section in the upper right about your Pegasus Personal Care representative
4. Enter a message to your Pegasus Personal Care representative in the box that says “Leave a message for your Pegasus Personal Care representative here!” '

You can say something like “please add a bag of oranges!” or “I don’t want those
grapes you picked - thanks!”

If you need any further assistance, please feel free to contact us at 999-999- 9999 or help@PegasusGroceryDelivery.com.


Can I place orders from different stores at the same time?
No.

Items ordered from different stores are considered as a separate delivery order and subject to time limitations to those orders as designated on the web page and/or via your Pegasus Personal Care representative.
Items ordered from different stores count against 1 delivery according to your plan.
Please contact your Pegasus Personal Care representative for more information or call
our direct line to _________, text to ___________________ or email to
___________________.

How do replacements work on Pegasus Grocery Delivery?

When something is out of stock at the store, we do our best to replace it with something similar. During checkout, you can choose specific replacements for any item, or ask for no replacement of an item. Please be aware that you will be refunded or charged for the difference of replacement items.

How are out of stock items handled?

At times an item you order will be out of stock at the grocery store. If this happens, your
Pegasus Personal Care representative will contact you before they check out to see if
you want a replacement or not. If you don’t get a replacement you will be refunded for the out of stock item.

What items are you unable to deliver?
If you don’t see an item there, you can make a special request, but please keep in mind
that there are some items we cannot accept as special requests. The items are: 

Pre-ordered items:
-Catering platters
-Other similar items
-Any made-to- order or custom prepared items, such as deli sandwiches or hamburgers
-Live animals (this includes feeder animals for feeding pets)
-Appliances


Electronics and electronic peripherals:
-Tablets
-Computers
-Stereos
-Speakers
-Other similar items
-Furniture
-Non-alcoholic age-restricted products:
-Items containing pseudoephedrine, ephedrine, and phenylpropanolamine
-Alcohol items that are not listed in our catalog (it must be listed on our website or
we can’t deliver it)

-Holiday trees
-Postage stamps
-Currency
-Photos
-Prescription drugs;
-Any illicit materials, products, and/or paraphernalia
Note: These terms are subject to change without notice.

 
How do I add notes to my items?

If you have a note you’d like to add to an item (for example, maybe you want to make a
note on your bananas that you like them a little green), you can follow these steps:

Important: The notes you enter for items will carry over for future orders, so please be
sure to review notes for items on new orders to make sure they’re still relevant.

On your computer:
For an order you haven’t placed yet there are two places to enter item notes (both have
the same result):

In your shopping cart:

1. Look at the items in your shopping cart
2. Hover over an item that you want to add a note to
3. The add note option will appear
4. Click add note
5. Enter your note and click Save

On the order review page

1. When you’re ready to place your order, click Checkout at the bottom of the
shopping cart
2. Choose your address, enter any order instructions, choose delivery time and click Next
3. Choose payment information and click Next
4. For each item you can click Add Note, enter your note and press Enter on your keyboard

To add a note to an item on an order you already placed:
1. Go to www.Pegasus Grocery Delivery.com and make sure you’re logged in
2. At the top right, click Account
3. Click Your Orders
4. Click on the order that you want to add notes to
5. For each item you can click Add Note, enter your note and press Enter on your
keyboard

If you need any further assistance, please feel free to contact us at 888-246- 7822 or help@Pegasus Grocery Delivery.com.

 
How are my refrigerated and frozen foods stored before delivery?
Groceries are kept in refrigerators and freezers (as appropriate) in the retail store until
the driver arrives. All groceries requiring refrigeration are transported in ice chests on
Pegasus company vehicles and kept at monitored temperatures. Grocery orders are
filled at the grocery retail store and timely transported to client in correlation to delivery
time designated. Items not requiring refrigeration are filled first and items requiring
refrigeration are filled second to ensure proper and timely handling of items.
Time stamps from servicing grocery stores ensure timely delivery of items. Clients should always review time stamps and perishable items on delivery to accept or not accept items in their delivery conditions. Drivers have Clients sign off delivery and inspection of refrigerated and perishable items at time of delivery to ensure client satisfaction.

Non-Perishable items are placed in bags and sealed with a Pegasus sticker to ensure
items enclosed in the bag.

Do Pegasus Personal Care representatives consider expiration dates on my
groceries?

Our Pegasus Personal Care representatives try to look for the freshest possible
groceries when shopping for you. They are trained to choose products that expire with
expiration dates that allow for freshness from the date your groceries are purchased where possible. If you want an even later expiration date, please add a note
to the item on your order and your Pegasus Personal Care representative will notify you
what items are available with the request.

How does the purchase and delivery of alcohol work?

Alcohol is not available at all retailers in all markets on Pegasus Grocery Delivery. 
Customers ordering alcohol on Pegasus Grocery Delivery will be required to provide
their date of birth at checkout to confirm they are 21 or older via valid drivers license,
state ID, or passport. When the order is delivered, a recipient 21 or older must be
present to sign for the delivery and show proof of legal age with a valid photo ID, as
well. No orders containing alcohol will be delivered to any visibly intoxicated persons.
No alcohol will be left unattended. If these requirements are not met at delivery, the
alcohol items will not be delivered and the customer will not be charged for the value of
the alcohol.

Definitions:

Perishable items: